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Contact support
Email us with your transaction ID, payment date, amount, and a brief explanation of the issue.
Return and Refund Policy
Last updated: June 8, 2026
Refund policy for digital subscriptions
Clear refund handling for BioShares subscription purchases.
BioShares sells digital subscription access for secure biodata sharing. Because access can be activated immediately, most purchases are non-refundable once the plan is live.
We keep the process simple so you can understand when a refund review may be possible, how payment issues are handled, and how to contact support.
Digital product
Activated access
Support review
Usually eligible for review
Duplicate or confirmed gateway issue
We may review duplicate payments or verified payment errors caused by the gateway,
bank, or our systems.
Usually not refundable
Activated digital subscription
Once the plan is activated and service access is delivered, the purchase is
generally final.
1. Introduction
This policy applies to all BioShares digital subscription plans and related in-app or website purchases. Because the product is delivered digitally, return rights do not work like physical goods.
2. Digital Subscription Product
BioShares subscriptions unlock platform features for a digital service. These purchases are treated as immediate-access digital products and are not shipped or returned physically.
3. Non-Refundable Once Activated
General rule
Payments are generally non-refundable once the subscription is activated, the service is unlocked, or the plan has been used. This includes plans purchased through the website or app.
If you are unsure whether activation happened correctly, contact support before opening a payment dispute.
4. Reviewable Cases
Cases we may review
- Duplicate payment or accidental double charge.
- Confirmed transaction charged but service did not activate.
- Verified billing error caused by our platform or payment gateway.
- Refunds required by applicable law or payment provider rules.
Cases usually not eligible
- Change of mind after activation.
- Unsubscription after a plan has already been delivered.
- Issues caused by the user's device, network, or account setup.
- Requests made after the plan was used or consumed.
5. Failed Payments
Gateway and bank handling
Failed, pending, reversed, or timed-out transactions are handled by the payment gateway, card issuer, UPI provider, or bank. BioShares may not receive the funds in a failed payment case, and any reversal usually follows the bank or gateway's settlement timeline.
6. How to Request a Refund Review
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We verify the charge
We review the subscription, payment status, and gateway record to confirm what happened.
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Approved refunds are initiated
If the case is approved, the refund is initiated and the payment provider completes the crediting process.
7. Processing Timeline
If a refund is approved
- We process the refund after verification and approval.
- Refunds are usually returned to the original payment method.
- Bank, card, UPI, or wallet settlement times may vary.
- Approved refunds typically reflect within 5 to 10 business days, depending on the provider.
8. Cancellations and Renewal
Cancel future renewal
You may stop a future renewal from your account or by contacting support. Cancellation usually affects the next billing cycle only.
Current access stays active
Cancelling renewal does not usually reverse an already activated and delivered digital plan.
9. Contact
Need a refund review?
Email us with your transaction details and we will review the case as quickly as we can.
Subject line suggestion: Refund Request